Cory Linden leaving: could this result in a viable rival to Second Life?

With official confirmation that the Chief Technical Officer of Linden Labs, Cory Ondrejka (a.k.a. Cory Linden, the Spaghetti Monster) is leaving the company at the end of the year, this has the potential to have serious repercussions to Second Life.

I can't help but wonder if Cory and Phillip have had a falling out over Age Verification. There have got to be some Lindens who think that going against the wishes of the majority of Residents is a seriously bad idea, and when Cory joined the fledgling team (he was the fourth ever employee to join Linden Labs) back in 2000, the emphasis was on a company that interacted with its userbase, something that has lessened increasingly in the past year, first of all with Lindens being able to make their online status hidden, then with contact directly with Lindens being removed via the live help vanishing, and now with them being unwilling to listen to their userbase over age verification.

Which begs the question, since Cory did a LOT of the coding for SL (he also wrote the LSL) - what will he do now, and is it likely he will join a company, or even found one himself, that produces a rival to Second Life? Certainly he's got the technical know how to do that, and maybe even develop something better starting again from scratch, because part of the reason he coined the term Spaghetti Monster was that the coding for SL was becoming so twisted and difficult to follow that a bug wasn't easy to find and eliminate purely because the code of the monster was no longer simple and neat.

I've said all along that in my opinion, Age Verification when it's made mandatory could conceivably destroy Second Life. Cory, who has always been an advocate of the Open Sourcing of Second Life, may already be planning to make his own version of it, and if he does AND leaves out Age Verification... well, a few years down the road it might be HIM that's the CEO of the successful company, him doing the hiring and firing while the memory of Linden Labs is consigned to computing history and an article on Wikipedia.

Watch out for Cory Ondrejka. He might be leaving Linden Labs, but I really doubt very strongly that this is the last Second Life residents will here of him.

GOOD LUCK WITH THE FUTURE, CORY!

I called you... but you weren't there...

I've had some pretty appalling waits for customer service departments in the past, but Linden Labs - you just outdid them all:

My Skype log for today, at the time of writing, has 6 entries for the Linden Labs number. The first four I tried to get through to the general enquiries department. I was told "The average wait today is five to six minutes." After 14 minutes on hold EACH time I was asked to create voice ticket, the automated version of "You can rant here but we just erase the tapes every day so don't hold your breath for a call back."

I decided to put my priority up, by instead selecting billing services (indicating that I was a paying customer) - Strangely enough, the average wait time there was "five to six minutes", although the music on hold was better and interspersed with "Thank you for holding, your call is important to us, we'll be with you shortly." messages.

20 minutes later, with still no answer, the system transferred me back to the queue for the general enquiries (with it's absolutely AWFUL music - if you can call it that - on hold, interspersed with random Linden wisdom all about how to spend money and view forums and stuff like that.) As if a 20 minute wait on hold wasn't bad enough, it then left me on hold a further 14 minutes for the general department - and then, guess what?

I was asked to create voice ticket, the automated version of "You can rant here but we just erase the tapes every day so don't hold your breath for a call back."

So let me see, that's ONE AND A HALF HOURS waiting on hold and still I never got to speak to anyone. Remember, this is also at a toll free number, so once the call was answered, Linden Labs were being billed (thank goodness) for each minute I was on hold. If I'd had to pay for the one and a half hours on hold as well, I'd NOT have been a happy customer. How much, I wonder, did my unanswered calls cost Linden Labs, and how many other people cost them that much, given that I obviously didn't speak to anyone because the lines were to busy?

While I appreciate that some technical support lines might feel a bit like the three dead trolls in a baggie internet helpdesk sketch there can be no excuse for making paying customers wait 90 minutes on hold and STILL not have anyone answer the phone.

Come on, Linden Labs, lets have some service around here!