In my experience, 1.15 has been the worst viewer release since I joined Second Life. I've had all kinds of problems with slow rezzing, slow speaking, slow responses to control phrases on channel 0, disappearing inventory, teleports failing... the list goes on and on. So you can imagine my surprise when I saw on the Official Blog a reference to an open letter that had been sent to Linden Labs about the problems.
The letter is located here and addresses a number of the issues I - and lots of other residents like me - find to be a problem. I would ask visitors to this blog to at least look at the letter, and if they agree with it please also sign it too. The more residents that sign the letter, the more seriously Linden Labs will have to take it.
Quite frankly the customer service has become a joke. Firstly online status was hidden, supposedly to give privacy to residents - but more likely to stop Lindens being IMd when the help channel was ignored. Then the help channel went entirely, live help being removed and replaced with two links to websites. Now residents have been forced to register and use a third party website to draw Linden Labs attention to what we're saying. In the meantime LL is trying to press ahead with new things, which - admittedly though the new items are nice - will put even more strain on the grid. Voice support... nice, but watch bandwidth usage rocket. Sculpted prims... lovely, but the prim building system we've got already is flakey enough; even though LL say it won't, will the introduction of sculpted prims strain the grid even more?
It seems the only thing that works consistently is the billing system, and even that got compromised last year... The open letter calls for Linden Labs to concentrate their resources on fixing what we already have rather than looking for new features. I for one agree with that approach. I've seen this approach in shops, they start up, offer a good product with good sales support and after sales support at a good price. This encourages growth, and they grow and expand... and everyone slowly changes from a customer to an account number... and before you know it the after sales support is gone - and people start looking elsewhere. Then the day comes when you drive past the shop and it's closed.
We don't want this to happen to Second Life.
Please... go read the letter, and sign it. The more support we can get, the better the chance Linden Labs will listen.
Be well.
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